Security Contact Procedures

Northwest Crossing is proud to provide residents with 24-hour security patrol.

Many residents in our community are still discovering all the benefits of living in NWC HOA. One of its greatest assets is our contracted security patrol service G4S and its officers. Although many of the officers come and go over time, we appreciate all their contributions to our security.

When you see a G4S officer on your street please wave them down to say hello, ask for their name, and give them yours. They help residents in NWC in countless ways.

  • Assist residents a wide variety of complaints – noise, vandalism and theft, loose animals, suspicious activity to name a few
  • Vacation patrols at residences vacant during short periods of time
  • Clear neighborhood streets of inoperable vehicles in cooperation with SAPD
  • Help children become comfortable with law enforcement officers by interacting with them personally at our neighborhood parks and during their regular patrols
  • Protect animals in cruel situations by working with the city’s Animal Services
  • Report issues to the city – street lights out, vandalism to street signs
  • Coordinate efforts with various government agencies to address crime sprees and illegal behaviors – cluster mail box vandalism and theft this winter was a huge effort and is ongoing
  • Patrol areas not frequented by or within view of residents – green belts, ditches, and tunnels
  • And in many more ways…

G4S Patrol can be reached 24 hours a day, 7 days a week at (210) 363-5770. If you reach voicemail while they are responding to another call please be sure to leave your full name, a call back number, and a brief description of why you are calling, and your address. G4S will not give your name or contact information to anyone without your permission.

For all emergencies call 9-1-1.

For non-emergencies, call SAPD (210) 227-7201, then call NWC Security Patrol.

NWC Patrol Contact Procedures

  1. Call (210) 363-5770.
  2. Identify yourself with your name and home address and include the current time if leaving a message.
  3. Give location/address of incident and nature of the problem.
  4. Give time incident was observed and include description of person(s) and vehicle(s) when appropriate.
  5. Request a call back if desired and give the latest time to return call.
    (Example: do not call after 10pm)
  6. Give the patrol officer a good call  back number for you.